Terms and Conditions

Terms and Conditions for this website

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections, which we advise that you read:

  • Ownership
  • Ordering Goods
  • Privacy Policy
  • Copyright
  • Trademarks

Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

  1. Ownership 

1.1 This site is owned and operated by JLM Gifts Limited (trading as BEWISE). Our registered office is Unit 5 & 6 Block 532, Grants Crescent, Greenogue Business Park, Rathcoole, Co. Dublin. Registered in Ireland No 473878. VAT registration number IE9720494W.

  • All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

    1. Ordering Goods 

    2.1 All orders placed through our website will be subject to our acceptance of the order.

    2.2 When you submit an order to us on our website, you will receive a 'bounce back' confirmation email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery. 

    You appoint us BEWISE in respect of each order you place with us on an irrevocable basis as your agent for the purposes of us giving instructions on your behalf in relation to section 84 of the Postal and Telecommunications Services Act 1983 and thereby permit postal packets addressed to you to be opened, delayed, detained and/or for the due delivery of the postal packet to you to be interfered with or prevented.

    2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that: 

    • you are entitled to use the code;
    • you meet all the conditions that apply to its use;
    • you agree to the terms set out below.

    If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

    2.4 Should you wish to cancel your order or return any goods, please go to the Returns section for further information

  • Please note, you are responsible for all purchases made on your account and are personally liable for the full outstanding balance.
    1. Processing your orders and payment 

    3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

    3.2 All prices shown on our website are exclusive of VAT.

    1. Delivery 

    4.1 Delivery can only be made in the Republic of Ireland. We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

    4.2 All items are subject to stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given on request where you have already paid for the goods.

    4.3 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

    4.4 Please note goods can be returned under our voluntary 28 day Approval Guarantee and by using the statutory 14 day cancellation right, where applicable. For full details of our Returns Policy click here 

    4.5 If an item is faulty please contact our helpline 01 4019772 and we will arrange an appropriate remedy.

    4.6 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.

    1. Returns 

    Refunds may be given within 28 days from the date of purchase for products of saleable quality returned in the original saleable condition, in their original packaging, with swing tickets/barcodes attached and with the relevant online dispatch note or store online receipt. Please contact Customer Service if you have lost or mislaid your dispatch note. Refunds will be credited to the original tender used to process the payment. If products received as a gift (recipient is not the purchaser) and are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order.

    Refunds/exchanges cannot be given (save as otherwise provided) on:

    • Other sealed goods which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.

    This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

    To qualify for a refund, all products must be returned to BEWISE in accordance with the BEWISE returns policy set out above.

    Cooling off period 

    In addition to our General Refund Policy, EU customers have the right to cancel their order under the EU Consumer Rights Directive. 

    Faulty/incorrect products received 

    In the unlikely event that you have received the wrong products from BEWISE or that the products are faulty or damaged in any way please contact our Customer Service team.

    Order Returns 

    Items purchased online for postal delivery can be returned within 28 days of purchase (or 14 days from receipt in accordance with Clause 8 (Cooling Off period). 

    1. Privacy Policy 

    Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.

    1. Copyright 

    6.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

    6.2 Our rights, and those of our affiliates and suppliers, are protected by Irish, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

    6.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

    6.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

    6.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

    6.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

    1. Trademarks 

    All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by JLM Gifts Ltd or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person and such use may constitute an infringement of the holder's right.